Complaints about a teaching institution

The Board takes all complaints about a teaching institution extremely seriously whether they come from a student or group of students, a teacher or group of teachers, a member of the public, another teaching institution or professional colleague.

However, it can only investigate complaints that are within its jurisdiction. This means firstly that the person or persons complaining must first take their complaint through the appropriate procedure of the teaching institution concerned. The Board will require evidence that this has been done.
Secondly, the Board can only investigate complaints if they indicate that the institution has not complied with or met one or more of the Board’s Essential Requirements or associated criteria, or any other requirement, policy or procedure expected by the Board.

For further information or advice, including a copy of the Board’s Complaints policy and 17 Essential Requirements, please contact the Board office.